Terms of Sales

1. Introduction

These Terms of Sales govern all purchases of paid subscriptions ("Services") offered by Koizeay ("me", "my", or "I") on the JTU.ME website and through the JTU.ME iOS and Android applications. By completing a purchase, you agree to these terms in full.

Paid subscriptions can be purchased through three channels, each with its own payment provider:

• On the JTU.ME website, payment is processed by Creem (creem.io), which acts as Merchant of Record.
• Inside the JTU.ME iOS app, the subscription is sold as an Apple in-app purchase and payment is processed by Apple through your Apple Account (App Store).
• Inside the JTU.ME Android app, the subscription is sold as a Google Play in-app purchase and payment is processed by Google through your Google Account (Google Play).

Where a section below distinguishes between the channels, the terms that apply to you depend on the channel you used to subscribe.

2. Services

The available paid subscriptions are the Plus and Pro plans, which unlock enhanced profile features on JTU.ME (custom profile colors, profile designs, direct redirect, and any other features listed on the Pricing page at the time of purchase). The Pro plan includes everything in Plus with higher profile limits. The exact set of included features may evolve over time; any reduction in core features will be communicated in advance.

Each Plus and Pro subscription includes one custom short link: a JTU.ME link whose ID you choose and whose destination you can change at any time. The ID may be changed once per rolling period (every 30 days on Plus, every 7 days on Pro). The custom link is tied to your active subscription: if your subscription ends, the link stops redirecting and, after a grace period of 30 days, its ID is released and may be reassigned. Individually purchased "legacy" premium links are governed by the paragraph below.

Individually purchased "legacy" premium links are no longer sold. They remain active for the time being, but they must be converted into a subscription custom link in order to continue to be used. The conversion is performed by JTU.ME and requires an active Plus or Pro subscription on the account that owns the link; once converted, the link keeps working as part of that subscription under the conditions described above. Legacy premium links that are not converted may stop redirecting, and their IDs may be released and reassigned. Affected users will be notified in advance of any such change.

3. Pricing and Taxes

Website purchases (Creem): prices are displayed in EUR excluding applicable taxes. Creem, acting as Merchant of Record, automatically calculates and collects any applicable VAT, GST or sales tax based on your country at checkout, and provides you with a compliant invoice.

iOS app purchases (Apple): the price is displayed by Apple in your local currency on the App Store purchase sheet before you confirm, according to the price tier set in App Store Connect. Any applicable taxes are collected by Apple and included in the price shown.

Android app purchases (Google Play): the price is displayed by Google in your local currency on the Google Play purchase sheet before you confirm, according to the price set in Google Play Console. Any applicable taxes are collected by Google and included in the price shown.

4. Payment

Website purchases: payments are processed securely by Creem (creem.io), which acts as Merchant of Record and is the seller of record for website purchases. By providing your payment information, you authorize Creem to charge the amount shown at checkout for your chosen subscription plan. Your payment details are never stored on JTU.ME servers.

iOS app purchases: payment is charged to your Apple Account at confirmation of purchase and is processed by Apple. The transaction is governed by Apple's Apple Media Services Terms and Conditions. No payment details are shared with or stored on JTU.ME servers; JTU.ME only receives from Apple a signed confirmation used to activate your subscription.

Android app purchases: payment is charged to your Google Account at confirmation of purchase and is processed by Google. The transaction is governed by the Google Play Terms of Service. No payment details are shared with or stored on JTU.ME servers; JTU.ME only receives from Google a purchase token used to verify and activate your subscription.

5. Subscription Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period (monthly) until cancelled. In all cases, cancellation takes effect at the end of the current billing period; you retain access to your plan's features until that date, and no partial refund is issued for unused time within a billing period.

When a Plus or Pro subscription ends, the custom short link included in that plan stops redirecting. Its ID is reserved for a grace period of 30 days, during which renewing the subscription restores the link. Once the grace period elapses, the ID is released and may be reassigned to another user. Individually purchased "legacy" premium links are addressed in Section 2: they must be converted into a subscription custom link in order to continue to be used.

Website purchases: you can cancel at any time through the Manage subscription link in your account dashboard, which opens the Creem Customer Portal.

iOS app purchases: the subscription is managed by Apple. You can turn off automatic renewal or cancel at any time from your Apple Account settings (Settings → your name → Subscriptions) on your Apple device; to avoid renewal, this must be done at least 24 hours before the end of the current period. Subscriptions purchased through Apple cannot be managed via Creem.

Android app purchases: the subscription is managed by Google. You can turn off automatic renewal or cancel at any time from the Google Play Store app (profile picture → Payments & subscriptions → Subscriptions); to avoid renewal, this must be done at least 24 hours before the end of the current period. Subscriptions purchased through Google Play cannot be managed via Creem.

6. Right of Withdrawal (EU Consumers)

Under EU consumer law, you normally have a 14-day right of withdrawal (cooling-off period) when buying a digital service online. The subscription you purchase is a digital service that is supplied to you immediately after payment.

Before payment, you are asked to tick a dedicated checkbox (which is not pre-ticked) by which you expressly request the immediate supply of the digital service and expressly acknowledge that you thereby lose your 14-day right of withdrawal once the service has begun. In accordance with Article 16(m) of Directive 2011/83/EU, this prior express consent, together with your acknowledgement of the loss of the right of withdrawal, means that no right of withdrawal applies to the subscription once performance of the service has started.

After your purchase, you receive a written confirmation by email recapping the product purchased and this express waiver of the right of withdrawal, as confirmation on a durable medium.

This express-consent checkout process applies to website purchases. For iOS and Android app purchases, the immediate supply of the digital service and any related consumer-law formalities are handled by Apple or Google respectively as part of the store purchase flow, in accordance with their terms.

7. Refunds

Website purchases: refunds are handled by Creem, acting as Merchant of Record. You can request a refund through the Creem Customer Portal, reachable from the Manage subscription link in your account dashboard; Creem's refund and chargeback policy applies. If you experience a technical issue that prevents you from accessing your paid features, please contact me as soon as possible and I will work to resolve it.

iOS app purchases: refunds are handled exclusively by Apple and are subject to Apple's policies. I cannot issue, approve, or decline a refund for a purchase made through the App Store. To request one, use Apple's process at reportaproblem.apple.com. If Apple grants a refund, your subscription will be revoked accordingly.

Android app purchases: refunds are handled exclusively by Google and are subject to Google's policies. I cannot issue, approve, or decline a refund for a purchase made through Google Play. To request one, use Google's process at Google Play refunds. If Google grants a refund, your subscription will be revoked accordingly.

8. Account Responsibility

Your subscription is tied to your JTU.ME account. You are responsible for maintaining the security of your account. Sharing access or reselling your subscription is not permitted. I reserve the right to suspend or terminate a subscription without refund in the event of a violation of the Terms of Service.

9. Changes to the Service or Pricing

I reserve the right to modify the plan features or pricing. If pricing increases, I will notify active subscribers at least 30 days in advance via email, and no increase will take effect before the start of your next billing period. For subscriptions purchased through the App Store, price changes are applied and communicated by Apple in accordance with Apple's rules, which may require your consent before the new price takes effect. The same applies to subscriptions purchased through Google Play, whose price changes are applied and communicated by Google in accordance with Google's rules.

10. Governing Law

These Terms of Sales are governed by Swiss law. Any dispute arising from a purchase shall be subject to the exclusive jurisdiction of the courts of Switzerland, without prejudice to mandatory consumer protection rights in your country of residence.

11. Contact

For any questions or complaints regarding your purchase, please contact me at: info@jtu.me